Refund and Return Policy

At Aroha Skin Care, your satisfaction is our top priority. We want you to love every product you receive. However, if you’re not completely happy with your purchase, our Refund & Return Policy is here to help.

Refund Eligibility

We accept returns for unused and unopened products within 7 days of purchase.
If more than 7 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To qualify for a return, items must be in their original condition and packaging.
Please note that certain items — including personal care, intimate, or sanitary products, as well as hazardous materials, flammable items, or perishable goods — are not eligible for return.

Return Process

To start a return, please contact us at 📧 skincarearoha@gmail.com with your order number and reason for return.
Our customer service team will guide you through the process and provide return instructions.
Once we receive and inspect your returned item, you’ll be notified via email regarding the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original method of payment within a few business days.

Return Shipping

Customers are responsible for the return shipping costs, unless the return is due to a defective or incorrect item sent by Aroha Skin Care.
Delivery times for exchanges may vary depending on your location.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at skincarearoha@gmail.com.
We’ll replace or refund the item at no additional cost to you.

Exchanges

We only replace items that are defective or damaged.
To request an exchange for the same product, email us at skincarearoha@gmail.com, and we’ll provide detailed instructions.

Contact Us

If you have any questions or concerns regarding this policy, reach out to us at:
📧 skincarearoha@gmail.com
☎️ +91 70885 38708

Our customer care team is always happy to assist you and ensure your satisfaction.

Policy Updates

Aroha Skin Care reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Any updates will be reflected on our official website.